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SDG 11: Sustainable cities and communities

Sustainable Development Goal

Make cities inclusive, safe, resilient and sustainable

Sustainability Plan

Circular Economy

Energy Transition

  Digital

Actions

Emissions

Develop actions aiming to reduce the environmental footprint, like direct and indirect emissions of greenhouse gases

KPI 2020 2022 2026  2030
Scope 1 emissions (gCO2eq/kWh) – perimeter in line with target approved by the SBTi 310 322 283 226
CO2 avoided by promoting electric mobility (kt cumulated 21-30) - 6 151 674

 

Green energy - end-use energy efficiency

Contribute to the reduction of emissions of end customers through the sale of green energy and the development of energy efficiency measures for public and private real estate assets

KPI 2020 2022 2026  2030
Green energy sold to the market (TWh) 3.9 5.7 10.3 16.0
Loyal customers with energy efficiency services of total 1.4% 2.3% 10.2% 18.6%

 

Innovation and R&D

Develop investments in research and development, increasing the number of partnerships with international research centres and Universities. Develop new technologies, patents for technological innovation

KPI 2020 2022 2026 2030
Number of people involved in idea generation and corporate entrepreneurship processes - 1,000 3,000 3,000

 

Sustainable mobility

Develop sustainable internal and external mobility solutions

KPI 2020 2022 2026  2030
Number of electric charging points - cumulative 21-30 - 650 3,254 6,062
Cumulative avoided emissions 21-30 - Emoving (t)  - 6 151 674
Vehicles of Networks & District Heating BU with low environmental impact (methane gas and electric powered) (% of total) 37% 81% 82% 92%

 

Quality

Maintain high quality standards of the services supplied by keeping high customer satisfaction levels

KPI 2020 2022 2026 2030
Number of supplies bollett@mail Market BU (k) 1,046 1,496 3,244 4,886
Digital contacts of total customers 21% 30% 31% 37%

 

Waste recovery and treatment

Improve the recovery process of waste collected (including through their transformation into energy) and promote separate waste collection

KPI 2020 2022 2026  2030
Municipal waste separate collection rate 71.1% 72% 74% 76%

 

Performance 2020

71.1%

separate collection index of the Group  
(+ 2 p.p. compared to 2019)

367,000

tonnes of secondary raw material obtained from the Group's plants

36,300

tonnes of highly sorted plastic waste ready for grinding and extrusion obtained from the Group's plants
 

99.8%

of urban waste collected recovered as a material (69.5%) or energy (30.3%)

Final destination of municipal waste collected

Actions

  • Created the "environmental meter" in Milan that quantifies the positive environmental impact of differentiated waste collection and recycling and recovery activities
  • Assessment of the circularity of the integrated water service as a part of the "RIECCO" project promoted in collaboration with the Sant'Anna School of Advanced Studies of Pisa 
  • Signed a Memorandum of Understanding with Suez, aimed at creating a player of excellence for the management of waste from the Italian production and industrial system
  • Signed an agreement with Amazon to convey information about the search engine "Dovelobutto" through the voice assistant Alexa

Performance 2020

33%

renewable percentage (hydraulic, renewable fraction of waste, biogas, solar, wind) of the total of electricity produced 
(+ 6 p.p compared to 2019)

4.6

million of tonnes of waste treated in Group plants

52,000

smart water meter were installed by A2A Ciclo Idrico

143

incidents of high and critical severity monitored

Efficient management of Group infrastructures

Actions

  • Completed works on two new treatment plants in the Brescia municipalities: San Paolo and Offlaga (for a total of 14,000 equivalent inhabitants)
  • Start of the sites for the construction of the new plants for the treatment of OFMSW (Organic Fraction of Municipal Solid Waste) and the production of compost and biomethane at Lacchiarella (Mi) and Cavaglià (BI)
  • Acquisition of the Group's first wind farm (8,2 MW), located in Campania, and start of the procedures to authorize the installation of electrochemical storage systems for a portfolio of projects of around 60 MW to be built at sites it owns
  • A2A Calore e Servizi entered into an agreement with the REA DALMINE industrial plant, owned by Greenthesis Group, which provides for a 50% increase in the heat available in the district heating network of the city of Bergamo  
  • Completed, on the Milan electricity network, the plan to improve the resilience of electricity grids against the extreme events related to the climate change replacing more than 10,000 joints 

Performance 2020

3.9

TWh of green energy sold  
(+72% compared to 2019)

- 16%

direct greenhouse gas emissions 
 

- 96%

 indirect greenhouse gas emissions
(Market based)

4

million tonnes of CO2 emissions avoided through the use of waste-to-energy, production from renewable sources and cogeneration 

Actions

  • Aligned the A2A's emission targets with Paris Agreement: reduction by 47% of direct CO2 emissions (Scope1) at 2030; reduction by 100% of indirect CO2 emissions Scope2 by 2024; reduction by 20% of indirect CO2 emissions Scope3 by 2030
  • Improved all indicators relating to greenhouse gas emissions, linked to both direct and indirect emissions and the Group's value chain
  • Start of the project of an innovative system for the treatment of combustion fumes of the Brescia Waste-to-energy Plant, aimed at reducing emissions and recovering the residual heat still present in the fumes for the district heating system in Brescia
  • Use of coal at the Lamarmora plant abandoned
  • From January 2020, start of the supply of 100% renewable electricity certified by the "GO" (Guarantee of Origin) for all the A2A Group's sites

 

Electricity produced by type of source

(*)For non-hazardous waste, a renewable fraction of 51% was assumed (ref. Decree of the Ministry of Economic Development of December 18, 2008). Consequently, the non-renewable fraction was assumed to be 49%

 

SBTi Target Emission Factor (gCO2/kWw)

Performance 2020

940,000

suscriptions at the Bollett@mail service
(+ 75,3% compared to 2019)

95.4%

Call centre satisfaction index of A2A Energia
 

7.8

Satisfaction index for municipal sanitation services of Amsa (Milano)

7.95

Satisfaction index for  municipal sanitation services of Aprica (Bergamo)

Customer satisfaction after a call to the call centre (% on assessments recorded)

Actions

  • Promoted new offers for the sale of green energy, energy efficiency and sustainable mobility products and services for our energy and mobility customers 
  • Also continued in 2020 of the process of digitalizing billing tools for customers
  • Launch of the online quiz “PensoGreen” designed primarily for families with children, to promote the culture of sustainability between our consumers
  • Implemented the “Bergamo più green” offer for all buildings with a central heating system that can be connected to the district heating network in the development areas. New customers are offered free of charge the realization of all connection works, including the installation of the heat exchange substation and its heat exchanger and the reconnection to the existing secondary system
  • Available on the website of A2A Ciclo Idrico the new online booking service for the counters to avoiding queues and waits, and therefore assemblages 
  • Promoted numerous campaigns to raise awareness of separate collection (the communication campaign to improve the quality of plastic collected in Milan; the campaign on the correct disposal of packaging cartons; the information campaign on the damage caused by cigarette butts abandoned on the ground)

General indicators of the emergency service

2020 Standard A2A Ciclo Idrico ASVT
    Cases that comply with the standard % Actual average time Cases that comply with the standard % Actual average time
Response time to emergency call ≤120 seconds 91,55 64 sec 93.34 % 52 sec
Arrival time at the place of emergency call 3 hours 97,48 1:19 (h:mm) 100 % 0:47 (h:mm)

 

Performance 2020

>680

public charging points for electric mobility

120,000

recharges provided (1, 7 GWh) 
(+8% compared to 2019)
 

11.1

 km travelled with zero emissions 
(+8% compared to 2019)

Emissions from the vehicle fleet by fuel type

  2018 2019 2020
Group vehicle emissions 50,455 51,514 47,755
Breakdown of emissions by fuel      
Petrol 3% 3% 3%
Diesel 83% 80% 78%
Methane 14% 17% 19%

Actions

  • Decreased emissions from the vehicle fleet, substantially due to a lower use of vehicles, but also due to the greater use of methane-powered vehicles, to the detriment of those powered by diesel
  • All the infrastructures integrated in the A2A E-moving circuit are new generation, allow two electric vehicles to be recharged at the same time and are powered by 100% renewable green energy, certified by the "Energia A2A Rinnovabile 100%®" trademark
  • Inaugurated new recharging networks in Concesio (4), Crema (5) and Carugate (7)
  • Carried out two sustainable mobility analysis projects in collaboration with consumer associations: Codacons and CODICI

Performance 2020

140

 million euro/year the turnover for the lots awarded for the safeguard service

595

play areas (in Milan, Bergamo and Brescia) sanitized during the management of Covid-19 emergency

2,970

km of streets (in Milan, Bergamo and Brescia) sanitized during the management of Covid-19 emergency

4,362

calls received by the "anti-fraud" toll-free number 

Customer satisfaction on the services provided at A2A ENERGIA counters

  2018 2019 2020
Positive 98.30% 98.70% 99.60%
Negative 1.70% 1.30% 0.40%

Total number of users of the municipal hygiene services (thousands)

Actions

  • A2A Energia was awarded two lots in the tender to identify the operators of the safeguard service for 2021 and 2022, for a total volume of approximately 700 GWh/year. The lots concern the regions of Lombardy (lot 2) and Tuscany, Marche, Sardinia (lot 4)
  • Numerous concessions for customers in difficult situations linked to the Covid-19 emergency (interruption of suspension of supplies due to arrears, suspended the sending of payment requests; provided for the non-application of interest for late payments)
  • Carried out numerous extraordinary initiatives by Amsa and Aprica to manage the Covid-19 emergency (introduced a new street washing service, extraordinary washing of the play areas in public parks, mobile toilets for the homeless in 13 locations identified by the Municipal Administration of Milan, sanitization of roadside bins by Aprica)
  • Promotion of Bolletta Free, the service available in the Customer Area - on the website a2aenergia.it - that allows interacting with the bill from any device (PC, tablet and smartphone)
  • Strengthened the "anti-fraud" toll-free number, active since 2012, thanks to the “Acciuffa la truffa” (Catch the scam) project, carried out in collaboration with some consumer associations

Performance 2020

4

first start-ups financed thanks to the "Corporate Venture Capital" project

540

 ideas collected in "A2A Call for ideas"

180

start-ups from around the world met to develop solutions in the field of sustainability (Plug&Play-Sustainability batch)

170

sensors ("noise loggers") installed for early detection of water leaks ( Aquarius Project)
 

Actions

  • Start of the A2A Call for ideas initiative created with the aim of accelerating the process of the emergence of ideas in support of the Group's strategic objectives in a Corporate Intrapreneurship perspective
  • Launch of challenges on open innovation platforms: the WtE Challenge (to optimize the performance and efficiency of waste-to-energy plants); the Networks & District Heating BU Challenge (to find new projects for the development of compact underground electrical substations for urban areas)
  • Financed the italian start-up "Circular Materials" that has patented a technology for the removal of heavy and precious metals from industrial wastewater with a view to the circular economy
  • Signed a Memorandum of Understanding with Snam, Ardian and FNM to give further impetus to the development of green hydrogen. The aim is the creation in Valcamonica of the first Italian "Hydrogen Valley", providing it with a fleet of hydrogen trains and related infrastructure
  • Start of the collaboration between A2A Smart City and  Franciacorta Consortium concerned the activation of a monitoring service aimed at collecting meteorological data (air temperature and humidity, rain gauge and dew point) and data relating to the soil (temperature and humidity)

 

Material Issues

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