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SDG 8: Decent Work and Economic Growth

Sustainable Development Goal

Promote inclusive and sustainable economic growth, employment and decent work for all

Sustainability Plan


People Innovation


Business Ethic

Proactively promote a culture of compliance and respect for the main national and international guidelines on ethical issues among the Group's stakeholders

KPI 2020 2022 2026  2030
ISO37001 Certification (Anti-corruption) By 2024 By 2024 By 2024 By 2024
Employees involved in training on the Code of Ethics 81% >80% >80% >80%


ESG rating

Participation in assessments to evaluate the Group's ESG performance, and implementation of activities to continuously improve the rating

KPI 2020 2022 2026  2030
Improve in at least 2 ethical indexes per year 100% 100% 100% 100%


Sustainability Governance

Ensure the integration of ESG issues into management models, corporate strategy and purpose

KPI 2020 2022 2026  2030
Responsible Procurement Policy By 2021 By 2021 By 2021 By 2021
Human Rights Policy By 2022 By 2022 By 2022 By 2022
Induction of the Board of Directors on sustainability issues 1 time/year three-year period 2021-2023 1 time/year three-year period 2021-2023 1 time/year three-year period 2021-2023 1 time/year three-year period 2021-2023

MbO and Performance Management

Add sustainability objectives to the MbO sheets (correlation between Management remuneration and Sustainability KPIs)

KPI 2020 2022 2026 2030
Employees with formally assigned objectives (% of total employees) 10% 15% 50% 100%


Responsible Procurement

Develop initiatives aiming to spread the culture of health and safety at work amongst contractors and other suppliers. Develop green procurement policies

KPI 2020 2022 2026 2030
Incidence of sustainability criteria in the vendor rating process >15% >20% >25% >30%


Health and Safety

Consolidate the training and prevention plan to reduce injuries and develop new initiatives for worker health and safety

KPI 2020 2022 2026 2030
Weighted injury index 9.9 8.6 5.6 4.6
Employees with health promotion initiatives 15% 25% 50% 100%


Sustainability in planning and investment processes

Inclusion of ESG logic in investment planning and evaluations

KPI 2020 2022 2026  2030
Sustainable debt of total (%) 28% >40% >60% >70%


Welfare, Diversity and Equal Opportunity

Develop innovative welfare policies, also in connection with the promotion of gender equality, and optimise competences through a generational bridge that allows for the transfer of knowledge and experience between the junior and senior populations

KPI 2020 2022 2026 2030
Women managers 21% 23% 26% 30%
Disabled employees involved in specific support/inclusion projects (% of total employees belonging to protected categories) - 25% 80% 100%


Performance 2020


million euro the revenues


million euro the economic added value distributed


million euro the capital expenditure
(+18% compared to 2019)


sustainability ratings in wich A2A is listed


  • Updated the EMTN Programme with a view to strengthening its commitment to sustainable finance. A2A has decided to include in the document 3 KPIs linked to sustainability 
  • Published the Green Bond Report (available on the A2A website), containing an indication of the projects financed with the relevant metrics: the amount of funds raised was fully allocated. In accordance with market practice
  • Alignment of 80% of the capital expenditure with the UN Sustainable Development Goals
  • In 2021 carried out the inclusion in the Bloomberg Gender Equality Index 

The first Green Bond

Investments by Plan drivers 21-30 (%)

Performance 2020


consolidated companies adopted their own Organization, Management and Control Models in accordance with Legislative Decree no. 231/01


hours of training provided on the subject of Legislative Decree no. 231/01 in e-learning and classroom mode 


episodes of corruption or violation of the Code of Ethics recorded


  • Updated the Organization, Management and Control Model of A2A S.p.A. pursuant to Legislative Decree no. 231/01
  • Provided a training course dedicated to the "the Group's Code of Ethics" and "A2A Group's Anti-Corruption Policy"
  • Implemented the tax risk management and control model (Tax Control Framework – TCF), in line with OECD guidelines and the domestic regulations that implement

Group certificates

2018 28 25 25 - 3 27 -
2019 27 26 16 10 4 28 2
2020 28 27 24 2 4 28 3

Certficate coverage

Ethical pursuit of business


Performance 2020


million euro/year the turnover for the lots awarded for the safeguard service


 play areas (in Milan, Bergamo and Brescia) sanitized during the management of Covid-19 emergency


km of streets (in Milan, Bergamo and Brescia) sanitized during the management of Covid-19 emergency


calls received by the "anti-fraud" toll-free number 

Customer satisfaction on the services provided at A2A ENERGIA counter

  2018 2019 2020
Positive 98.30% 98.70% 99.60%
Negative 1.70% 1.30% 0.40%


Total number of users of the municipal hygiene services (thousands)


  • A2A Energia was awarded two lots in the tender to identify the operators of the safeguard service for 2021 and 2022, for a total volume of approximately 700 GWh/year. The lots concern the regions of Lombardy (lot 2) and Tuscany, Marche, Sardinia (lot 4)
  • Numerous concessions for customers in difficult situations linked to the Covid-19 emergency (interruption of suspension of supplies due to arrears, suspended the sending of payment requests; provided for the non-application of interest for late payments)
  • Carried out numerous extraordinary initiatives by Amsa and Aprica to manage the Covid-19 emergency (introduced a new street washing service, extraordinary washing of the play areas in public parks, mobile toilets for the homeless in 13 locations identified by the Municipal Administration of Milan, sanitization of roadside bins by Aprica)
  • Promotion of Bolletta Free, the service available in the Customer Area - on the website - that allows interacting with the bill from any device (PC, tablet and smartphone)
  • Strengthened the "anti-fraud" toll-free number, active since 2012, thanks to the “Acciuffa la truffa” (Catch the scam) project, carried out in collaboration with some consumer associations

Performance 2020

> 80%

of material sustainability issues are linked to one or more risks identified in ERM


time horizons: short-term (current and next year); medium-term (5 years), until 2025; and long-term (10 or more years), until 2030


risk/oppotunities scenarios of A2A Group, linked to the Climate Change


  • Integration of sustainability issues into the Group's Risk Management activities
  • In-depth analysis of the methods for analysing the potential impacts of Climate Change on the reference context and on corporate strategies 
  • Reclassification of Group's climate risks and opportunities, according to TCFD recommendations and in line with the ERM methodology and process in place within the Group

The A2A Group risk model

Category Natural events Financial Competitive and regulatory context
Type • Climate changes
• Natural phenomena
• Commodity
• Interest rate
• Exchange rate
• Liquidity
• Counterparty
• Cost of capitals
• Legislative and regulatory amendments
• Macroeconomic context
• Social and environmental context
• Fiscal and tax
• Legal disputes
Category Operational Human Resources Information
Type • Environmental
• Business interruption
• Level of customer service
• Environmental charges
• Credit
• Procurement
• Security
• Compliance 
• Internal skills
• Health and safety
• IT infrastructure
• Integrity and security
Category Address
Type • Strategic initiatives and Business Plan
• Investments/ Disinvestments

Performance 2020


people supported in vulnerable social and economic positions throughout Lombardy by Banco dell'Energia Onlus


of households supported by Banco dell'Energia Onlus


projects launched, winners of the second edition of the “Doniamo Energia” call

Banco dell'energia onlus


  • Required to sign the Integrity Pact to complete the request registration on A2A's Supplier Portal 
  • Launched the third edition of the "Doniamo Energia" call to respond quickly to families who suddenly slipped into poverty following the Covid-19 emergency in the Lombardy region, one of the most affected in terms of contagion
  • Donation to the Banco dell'Energia Onlus by A2A Energia (in the period May-June 2020), for each online elctricity and gas subscription

Performance 2020


meetings of the Sustainability and Territory Committee 

months the frequency with which the Sustainability and Territory Committee reports to the BoD on the activity performed 


of managers involved in MbO System


of middle-managers involved in MbO System 


of employees involved in MbO System

Governance A2A


  • Made an Induction session for the Board of Directors on sustainability issues (Integrated Reporting, Sustainability Plan, Territorial Reports) and a more specific one on issues related to "Human Resources Policy" and "Values, culture and behaviour in A2A"
  • Strengthening of the risk model by identifying a driver dedicated to ESG issues
  • Progressive integration of ESG issues into due diligence processes
  • Empowerment of all employees of the Group in achieving the objectives of the Strategic Plan, also thanks to the remuneration policy: more than 32% of the Group's executives have been assigned specific targets (measurable and consistent with the objectives of the Plan) within their remuneration scheme that are related to the combat against climate change

Performance 2020


n. of injuries compared to 2019


the frequency index


 the severity index


vaccinations administered 
(+112.5% compared to 2019)

Accident indices


  • Made compulsory training in compliance with current regulations, through the provision of online courses for all employees with company devices and access to the Intranet, during the emergency phase. When permitted, courses were reactivated in person in total safety through: the promotion of the correct use of PPE
  • Continued in 2020, the "Safety Monday", an initiative that aims to promote a true culture of safety
  • Carried out the pilot project "Asset Security" with the aim of improving and making more objective the assessment of machinery and equipment installed at two power plants of the Generation and Trading BU
  • Enhanced the flu vaccination campaign 

Performance 2020


of employees are hired on permanent contracts


of Group employees received training during the year


employees involved in the pilot project “Anytime Feedback"


Talent Attraction and Employer Branding online meetings organized


  • Continued the talent attraction and employer branding activities within the A2A Group. A2A managers met numerous students, providing them with an orientation on the Group's various functions
  • Continued the A2A Group's onboarding programme for new graduate recruits, "InductionA2A", entirely online and began with a part dedicated to getting to know the Group and its people management projects, to facilitate awareness of the Group's managerial model and promote a sense of identity and belonging
  • Enhanced with new content the "A2A Digital Academy", the course dedicated to raising awareness of the issues of digital transformation
  • Lauched the pilot project “Anytime Feedback”, offering the possibility of exchanging continuous feedback between managers and employees and between colleagues
  • Created "Incontriamocina2a Community" to recreate those moments of meeting among colleagues that the Covid-19 emergency has cancelled in the traditional ways

Performance 2020


women of entire population


women manager of total managers

> 90%

 female to male salary ratio in all categories


people with disabilities or invalidities
(311 men and 88 women) 


  • Inclusion, in 2021, on the Bloomberg Gender Equality Index 
  • Incresead the female component in the new BoD, today  to 41% of the members (percentage well above the Italian and sector average, thus aligning itself with the regulations of the New Corporate Governance Code)
  • Launched in AMSA the "#Rispettiamo" which is part of the GEA project and is aimed at promoting and building a culture of respect based on common values in all company relationships
  • Designed the “Nuove Energie” project, an organizational model of disability management to facilitate the involvement of people with disabilities in company projects

Recruitment trends by gender

Average salary of men/woman by category

Qualifiche 2018
Men/ Women
Men/ Women
Men/ Women
Managers 102.7% 103.4% 97.7%
Middle Managers 95.7% 95.4% 94.4%
White-collar workers 90.4% 91.3% 90.5%
Blue-collar workers 95.8% 96.4% 95.2%

Performance 2020


billion euro 
orders to suppliers 
(97.6%orders to Italian suppliers)


of orders to  suppliers with at least  one certification


inspections carried out (99% of checks performed compliant)


suppliers assessed on social issues


suppliers assessed on environmental issues

Breakdown of orders by geographical area


  • Revised and Updated the General Purchase Conditions for contracts, various services, supplies, professional services and the purchase of goods and services in the field of information technology 
  • Identified those who may be considered "critical suppliers", namely all those parties who may cause with high probability a negative impact on the Group due to social, environmental and/or economic misconduct
  • Developed a procurement process dedicated to start-up, becoming a point of reference in Italy for its ability to listen, involve, experiment and guide

Material issues

Check out other SDGs

Our concept of sustainability

Find out about A2A Sustainability delving into
the different dimensions of our model